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1. About Youwell Pro
The company operates in the Nordic region.
If you want to get in touch with us, send an email to info@Youwellpro.se with your case and your contact details and we will hear from you shortly.
2. Ordering
When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
Orders made are binding, when the customer confirms his order by paying the products or signed the agreement, the customer gives his consent to then start manufacturing the ordered goods, this means that the customer no longer has the right of withdrawal.
If there is any error in the order confirmation, please contact us immediately by email to info@youwellpro.se
Persons under the age of 18 may not order.
If someone orders in someone else's name and youwellpro suffers financially from it, the police report will be made and all information that Youwellpro has regarding the order will be sent to the police such as IP addresses ect.
3. Payment
· Invoice will be sent to the customer after the order has been placed. Payment for the total amount of ordered goods is made to the company account after the written agreement. You can also pay directly at checkout with Visa / mastercard. Transport costs are invoiced separately
4. Delivery / Transport
Our normal delivery times are 2-8 weeks. NOTE! Orders placed on weekends are received no earlier than the Monday after. Note that longer delivery times can occur at high loads at the manufacturer (what may affect are holidays, holidays, ect)
Delivery is normally on weekdays 8-17 to the nearest gate, gate or garage driveway.
In exceptional cases, delivery can also take place during holidays.
Relief or support is NOT included!
If delays in the delivery should occur (without us notifying you of longer delivery time), you should contact us as soon as e-mail address: info@youwellpro.se.
Transport costs are NOT included in our prices. There may be price changes in shipping, and we reserve the right to adjust the amount.
All our transports are insured.
5. Rates
All prices are excluding VAT.
We reserve the right for price changes caused by supplier price changes, error prints in the price list and errors in prices due to incorrect information and we reserve the right to adjust the price
We are not responsible for currency exchange if a refund is to be made from youwellpro to the customer, so the customer bears responsibility for all other costs that youwellpro cannot control. We reserve the right to adjust the repayment according to today's exchange rate.
6. Warranty
· Youwellpro offers a 1-year factory warranty and a 3-year warranty under the Consumer Purchase Act.
· Warranty does not apply when the product has been changed in appearance or function, rebuilding or other changes / damage or do not follow maintenance advice. The warranty is affected even if the product is placed in an environment for which it is not intended or where we advise against the product in the requested environment.
· Order confirmation or quotation serves as proof of warranty.
· To use the guarantee, contact us at: info@youwellpro.se
There you enter your information, name, address, order number, e-mail address, as well as attach pictures and information about the error. Then youwellpro takes a position on how the warranty should go and then feedback to you. The feedback should normally take place within 14 days but at high load the feedback time can be affected.
Read more at: 8.1 How do you go about complaining?
7. Return Policy
· The right of withdrawal does not apply to companies!
8. Complaints and complaints
We inspect all products before sending them to you. Should the product still be damaged or improperly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the error free of charge.
You must always contact us for approval before returning a defective item.
The complaint should be sent immediately after the defect is discovered.
In order for the right of return to transport damage to apply, the following measures must be taken at delivery.
1.Make sure the packaging is completely and tightly sealed, that there are no tears or visible damage to the packaging. Footing the damage as this is a good way to document it.
2.If an injury exists, this must be communicated to the driver directly and the consignment note should not be signed
8.1 How do you go about complaining?
Any errors and defects should always be reported within 3 days to info@youwellpro.se where you enter your name, address, e-mail address, order number and a description of the error and also a clear picture of the damage to the product.
Then Youwell Pro takes a stand on the damage to the product and what action to take
If we fail to correct the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We handle return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not in error in accordance with current consumer protection legislation. When complaining, we follow guidelines from the General Complaints Board, se arn.se.
9. Limitation of Liability
We take no responsibility for any indirect damage that may result from the product.
We accept no responsibility for delays / errors due to circumstances outside the Company's ruling (Force Majeure). These circumstances may include, for example, labor conflict, fire, war, government decisions, reduced or non-delivery from a supplier, road conditions, traffic disruptions or other circumstances that Youwell Pro does not control.
Furthermore, no liability is assumed for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
10. Product information
We reserve the right for any printing errors on this site as well as final sales of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.
We have samples of products for the customers who want it, Youwellpro is not responsible for the decision to enter into an agreement or place an order without first checking the samples.
11. Cookie Information
According to the law on electronic information, visitors to a website for information purposes must receive information that cookies are used. The information in the cookie can be used to track a user's browsing. Cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the Post and the National Telecom Agency's website.
12. Personal Information
By trading with Youwell Pro you agree to our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We will never sell or disclose your information to any third party without legal basis.
Youwell Pro is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order as well as the occasions when you have wanted newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
Below is a summary of how we, in accordance with the Data Protection Regulation (GDPR), store and process your data.
12.1 What is a personal information?
A personal data is all information that can be directly or indirectly attributed to a natural person.
12.2 What information do we store?
In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
12.3 Legal basis
In connection with a purchase, your personal information is processed to complete the agreement with you.
Marketing, promotions and similar mailings are done with your consent.
12.4 What information is shared and for what purpose?
12.4.1 Payment provider
When making purchases, information is shared with our payment provider. What is stored are first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is stored in order to carry out the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Wasa credit.
12.4.2 Shipping Company
In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
12.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use for sending newsletters.
12.5 The right of access
You have the right to receive extracts of all information available about you with us. Extracts are delivered electronically in a readable format.
12.6 Right to rectification
You have the right to ask us to update incorrect information or to supplement information that is defective.
12.7 The right to be forgotten
You can request deletion of the information you intend at any time. There are few exceptions to the right to delete, such as whether it must be retained in order for us to fulfill a legal obligation (for example, under the Accounting Act).
12.8 Responsible for data protection
Youwell Pro is responsible for storing and processing personal data in the web shop and ensures that the rules are followed.
12.9 How we protect your personal information
We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
13. Amendments to the General Terms and Conditions
We reserve the right to make changes to the Terms at any time. Changes to the Terms will be posted online on the Website. The changed terms are considered accepted in connection with orders or visits to the website.
14. Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Public Complaints Board, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the EU Commission's dispute settlement platform, see http://ec.europa.eu/consumers/odr
In the event of any dispute, we will follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.
Youwellpro complies with the distance contract law, the purchasing law and the consumer buying law, depending on whether the customer is a consumer or a legal person.
15. Policy
· Offer validity period is 20 days unless otherwise stated.
· All quotations are personal and are between buyers and sellers and must not be disclosed to third parties.
· All documents such as pictures, calculations are the property of the seller and must not be disclosed to third parties nor benefit from the tailor-made solution included in the quotation.
· Offer and all documents must not be used for damage to the seller.
· Images published on our website may not be used by others. If you wish to use our images in other contexts, you must contact us and obtain written approval.
· In the case of unclear terms of purchase, we are based on the Distance Contracts Act, the Purchasing Act and the Consumer Purchasing Act, depending on whether the customer is a consumer or a legal person.